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Shipping & Returns

Shipping & Returns

DISCLAIMER - all SPL brand products are intended for Off Road Use Only and carry a one year limited warranty.  See below for details.  All other branded products carry their respective manufacturer warranty.

 
Texas Sales Tax

All orders shipped to a Texas address are subject to 8.25% sales tax.

Returns Policy

You may return most new, unopened SPL branded items within 30 days of delivery for a full refund. Please envlose a copy of your receipt with the item you are returning. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If an incorrect item was sent to you due to an error on our part, we will send the replacement part upon receipt of the incorrect part. Any unopened items returned after 30 days are subject to inspection and a minimum 20% restocking fee.  Returns will not be accepted after 90 days from time of purchase. 

Parts purchased from any of our dealers are subject to that dealer's return policy.  A minimum 20% restocking fee will be charged if the part is returned to SPL. Also any item returned to one of our suppliers, IE: SWIFT Springs, etc shall be subject to a 20% return fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please call 1-866-SPL-PART, email us at sales@splparts.com or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  You can also email us at sales@splparts.com.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  We will only ship to an address that is on file with the credit card. It can be either the Billing address or a Secondary / Alternate address. Orders that are paid via Paypal can only be shipped to the confirmed Paypal address.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Any multi part order will be shipped together when all parts are in stock.  Shipments can be separated by request with the additional shipping charges paid by the customer.  If a product is not in stock at the time the order is placed, the customer will be notified by email or phone with an estimated ship date.

All PO BOX and APO/FPO addresses must select USPS as a shipping method as FedEex does not deliver to PO BOX and APO/FPO addresses.  All shipments that are refused or undeliverable are subjected to additional shipping costs and a restocking fee of 20%.  Signature may be required for some packages. If you have received an incorrect item, please notify us within 2 days of receiving the item so we can correct the issue.

Expedited Shipping

Normal shipping time for products in stock is 1-3 business days from the time the order is placed and we are open Monday to Friday and closed on weekends. Our website currently does not display real time inventory and we are not responsible for expedited shipping if a specific shipping deadline is necessary.  Please call or email us ahead of time to check inventory and confirm specific ship times before placing an online order with expedited shipping selected so we can ensure timely delivery of your parts.

Damaged Shipments

Please inspect all packages immediately in the presence of the shiping carrier.  All damage claims must be initiated by the customer with the respective carrier and SPL Parts will ship replacement item(s) after the claim has been processed AND reimbursed.  Please keep all shipping boxes and packing material for carrier inspection.

ONE-YEAR LIMITED WARRANTY

SPL PRO suspension products warranted to be free of defects in material and workmanship for one (1) year from the date of purchase to the original retail purchaser.  Proof of purchase is required for all warranty claims.

If a product fails to meet specifications, SPL PARTS INC will, at its election, repair, replace, or make appropriate adjustment, if SPL PARTS INC determines to its satisfaction that the product is defective in material or workmanship, i.e. contains a defect arising out of the manufacture of the product and not a defect caused by other circumstances, including, but not limited to accident, misuse, abuse, unforeseeable use, neglect, alteration, improper installation, improper adjustment, improper repair, or failure caused by other equipment or interaction with other equipment.  SPL PARTS INC is not responsible for labor charges, removal charges, installation, or other incidental or consequential costs. In no event shall the liability of SPL PARTS INC exceed the purchase price of the product. Customers are responsible for shipping costs. All parts for warranty claims must be returned to SPL PARTS INC for inspection and for the claims to be processed.

SPL PARTS INC makes no other warranties, either expressed or implied, including limitation warranties as to merchantability or fitness for a particular purpose.  SPL PARTS INC shall not be liable for, and buyer assumes all risk of, any advice or failure to provide advice by SPL PARTS INC to buyer regarding the product or use and installation of product.  SPL PARTS INC shall not be liable for any special, incidental or consequential damages.

If the purchaser of the product shall fail to pay when due any portion of the purchase price, or fail to meet any terms required under contract agreed on at time of purchase, all warranties and remedies granted may be terminated.

Using any SPL arm as a tie/strap down point for a dyno session or transport will void the warranty.

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